How Companies Like JPay Are Making Millions Charging Prisoners to Send An Email

Last July, as she has for the past 10 years, Dianne Jones spent 45 minutes on a city bus heading to the local WalMart. There, under fluorescent lights, she scanned rows of brightly colored birthday cards to pick out the perfect greeting for her son—let’s call him Tim—who is imprisoned more than 100 miles from …

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